A career guide to more significant business results in a shorter period of time Results Through Relationships shows professionals how to establish break-through relationships with new prospects and their existing networks, including colleagues, bosses, customers, clients, vendors, and others. Many people assume that only new contacts will help them achieve their goals, but in reality, many breakthroughs happen within existing networks. This handy career guide focuses on the bottom-line behaviors that expedite trust, improve workplace performance, and increase profit. Author Joe Takash presents a nine-step process that anyone can master, and his formula proves that we're all in the relationship business first.
Sustained Leadership WBS
Author: Thomas G. Reid, JD, CSCM, CPCM
Publisher: Morgan James Publishing
The Sustained Leader WBS provides a comprehensive tool for assessing and improving leadership potential. A Work Breakdown Structure decomposes every part of the work to be done in a project. Through extensive research and surveys the author has identified 229 WBS elements that apply to building yourself into a sustained leader. Each element provides a self-assessment, additional resources, and a place to record personal goals and due dates giving each reader a personal program plan to build themselves into a better leader.
Are you feeling less engaged, less committed and more skeptical at work? Do you find yourself isolated? Or are you caught in the middle of co - workers' interpersonal conflicts? If so, you may be experiencing the symptoms of broken trust in workplace relationships. Small but hurtful situations accumulate over time into the confidence - busting, commitment - breaking, energy - draining patterns consistent with broken trust. Broken trust is simply the natural outcome of people interacting with one another. Everyone has experienced gossiping, missed deadlines, someone taking credit for other people's work and ''little white lies.'' You may have been hurt. You may have realized that you inadvertently let others down. Or, you may be wondering how to help others reeling from broken trust. No matter your vantage point, Dennis Reina and Michelle Reina's new book offers a proven seven - step process to heal pain and rebuild trust. This compassionate, practical approach will help you reframe the experience, take responsibility, forgive, let go and move on. Through healing, you will want to go to work again. You will feel safe to be more fully ''who'' you are and, once again give your organization your best thinking, highest intention, risk - taking and creativity. And in a place of self - discovery, self - trust and authenticity, you will connect more fully with others in your personal life as well. While there have been many books on recovering from betrayal in personal relationships, this is the first book to focus specifically on the workplace, and the first to give equal weight to what to do when you have hurt others. It is firmly grounded in the Reinas' 20 years of rigorous research on trust and the empathy they have developed from supporting thousands of people on their healing journeys.
The Connected Leader
Author: Emmanuel Gobillot
Publisher: Kogan Page Publishers
Traditional organizational boundaries limit our ability to deliver results. The Connected Leader argues that many of the old leadership recipes are outdated and don't take into account changes in the work environment and informal social networks within the organization. Taking a new approach to leadership theory, the author argues that modern leaders engage with employees and improve performance by building on trust, giving meaning to workplace relationships and by creating dialogue within the organization. The Connected Leader provides diagnostic tools for readers to evaluate their own skills and directly relate the insights from the book to their own situation. International case studies provide clear examples of connected leadership.
Questions That Get Results
Author: Paul Cherry, Patrick Connor
Publisher: John Wiley & Sons
Ask the right questions and get improved, sustained employee performance Since technology has made it easy to access, share, and distribute company data, many managers avoid live interaction, instead relying on emails, text messages, Web-based seminars to manage their employees. But although technology has changed, people have not. There is still a need for effective face-to-face communication; managers need to have the ability to ask the right questions and use the answers to find solutions. Questions That Get Results is an innovative, powerful resource that provides managers with the questions that lead to real answers for motivating employees, minimizing conflicting priorities, maximizing working relationships, building trust, holding the team accountable, coaching for greater performance, selling ideas, creating change, hiring the best candidates, and negotiating solutions to internal and external conflicts. Each chapter profiles a manager who is struggling to communicate, an otherwise successful leader who is simply missing an element in their managerial toolkit Following each profile are practical tools that will assist any manager faced with a similar situation Together the authors train approximately 30,000 professionals per year Increase your effectiveness and bring out the best in your employees by learning the Questions That Get Results.
The number one cause of failure on the people side of project management stems from ineffective or inadequate leadership. Leading High Performance Projects explains how project managers can adopt the most appropriate style under a given set of circumstances, encourage greater teaming, become more effective decision-makers, reduce incidences of negative conflict and eliminate opportunities for 'negative energy' to permeate a project. Ralph L. Kliem, President of Practical Creative Solutions, is an accomplished author of hundreds of articles and 12 books primarily in project management.
The Trust Edge
Author: David Horsager
Publisher: Simon and Schuster
Argues that the foundation of success in business and personal pursuits is building trust, and outlines how to implement the eight pillars of trust in order to enjoy better relationships, reputations, and results.
Two additional chapters have been added to this resource in response to the training package updates in March 2015 that affected BSB42015 and BSB51915. These chapters are: Develop and use emotional intelligence and Leading and working with people. Looking for a blended digital solution? Get Connect! Connect is an online resource hosting an abundance of interactive learning tools to create the ultimate learning experience for your students. Click here for more information. The new edition of Judith Dywers best-selling Management text has been updated and mapped to both Certificate IV in Frontline Management and Diploma of Management in the BSB07 Business Services Training Package. Written in plain English, with extensive use of succinct tables, diagrams and a full-colour internal design, this text conveys information to the reader easily and is ideal for visual learners. The text encourages learning with a logical pathway: the theory is presented, the reader is asked to reflect with Ask Yourself questions and then the student is engaged in practical applications with Apply Your Knowledge sections. This is an invaluable teaching tool for all management students and lecturers in the VET sector. Scope Management Strategies and Skills, 2e is mapped to both Certificate IV in Frontline Management and Diploma of Management in the BSB07 Business Services Training Package.
Collaboration in supply chains means managing the chain beyond traditional or transactional methods. It involves rethinking the way your business is managed, both internally and externally, and the ways in which employees and partners relate to each other. Stuart Emmett and Barry Crocker's book explains how a relationship-based approach to supply chain management can transform business; how to organise your business internally for effective supply chain relationships and how to transform your external supply chain using relationship marketing, customer relationship management and supply chain partnerships. One of the key distinguishing characteristics of a high performing supply chain is the presence of strategic trust. With strategic trust, the parties have access to each other's strategic plans; relevant cost information and forecasts are shared; risks and rewards are addressed openly. This book explains how to embed a culture of inter-company trust and to realise the benefits of improved supply chain relationships.
Author: Brad Federman
Publisher: John Wiley & Sons
"If you think you know everything it takes to attain associate/employee engagement, put yourself to the test. This book provides a holistic approach to engagement that will create the competitive edge required to succeed in this economy." --Sharon S. Bilgischer, senior manager, logistics global talent, curriculum and documentation, Wal-Mart Stores, Inc. There is clear and mounting evidence that employee engagement keenly correlates to individual, group, and corporate performance in areas such as retention, productivity, customer service, and loyalty. This timely treatment provides a comprehensive framework, language, and process that genuinely connects "People" strategy with "Business" strategy. It offers a research-based blueprint for looking at employee engagement with the same regularity and importance as any other aspect of the organization.
Author: Rudy Karsan, Kevin Kruse
Publisher: John Wiley & Sons
Achieve a fully engaged workforce What if every single employee-every single one-worked in their dream job, utilized their best talents, worked with an inspirational leader and was fully engaged in their role? For companies, this scenario leads to breakthroughs in productivity, customer service, profitability, and shareholder value. For individuals, it means better health, stronger relationships with family and friends, and greater happiness. We sketches the landscape of today's changing job environment and gives managers and individual employees alike a road map to full engagement. Anchored with specific metrics, based on studies of 2 million people, includes engagement, retention, customer loyalty, and profitability Scientific research and academic insights are translated into actionable steps Authors have extensive experience in cutting-edge human resources solutions Achieve breakthrough results for yourself and your organization with the power of full engagement from We.
Care to Dare
Author: George Kohlrieser, Susan Goldsworthy, Duncan Coombe
Publisher: John Wiley & Sons
Have you ever been led by someone who cared for you like family, and dared you to achieve more than you ever thought possible for yourself, your organization, and even society? Award-winning author of Hostage at the Table, George Kohlrieser, along with his co-authors Susan Goldsworthy and Duncan Coombe, explain how becoming a secure base leader releases extraordinary potential in others. Part of the Warren Bennis leadership series Care to Dare shows you how to become a Secure Base Leader so that you release your followers from the fears that get in the way of their performance. It shows you how you can unleash astonishing potential by building the trust, delivering the change, and inspiring the focus that underpins sustainable high performance. From extensive interviews with executives from all over the world, as well as from surveys with more than a thousand executives, the book reveals the nine characteristics that Secure Base Leaders display on a daily basis. The research shows that a primary difference between a successful leader and a failed leader is the presence or absence of secure bases in his or her life. Care to Dare will take you on a journey where you will discover your own secure bases, past and present, and determine how you can be a secure base for other people in your life at work and at home.
The Trustworthy Leader
Author: Amy Lyman, Hal Adler
Publisher: John Wiley & Sons
How leaders from the best workplaces build trust in their organizations The Trustworthy Leader reveals the benefits organizations enjoy when trustworthy behavior is practiced consistently by their leaders. Drawing from examples from the Best Companies to Work For, Lyman, cofounder of Great Place to Work Institute, explains that being trustworthy means that leaders' behaviors are rooted in their commitment to the value of trust and not simply in an imitation of the practices of others. She identifies six elements that reflect a leader's trustworthiness: honor, inclusion, engaging followers, sharing information, developing others, and moving through uncertainty to pursue opportunities. Features leaders from great companies such as REI, Wegman's, R.W. Baird, TDIndustries, and more Based on more than 20 years of rigorous research into the value of trust in companies large and small and its link to financial and organizational performance Published to coincide with the release of the FORTUNE 100 Best Companies to Work For 2012 list This book offers a key to developing high levels of trust, a critical endeavor in an age when seemingly every day a story of a leader's lapse in ethical behavior makes headlines.