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The Essential Guide to Workplace Mediation and Conflict Resolution

The Essential Guide to Workplace Mediation and Conflict Resolution

Author: Nora Doherty, Marcelas Guyler
Publisher: Kogan Page Publishers
ISBN: 074945430X
Pages: 208
Year: 2008-04-03
The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies. Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one.
Mediation for Managers

Mediation for Managers

Author: John Crawley, Katherine Graham
Publisher: Nicholas Brealey International
ISBN: 1857884876
Pages: 240
Year: 2011-06-17
A practical toolkit of exercises, case studies and real-world examples to enable you to become an effective mediator at work.
How Mediation Works

How Mediation Works

Author: Stephen B. Goldberg, Jeanne M. Brett, Beatrice Blohorn-Brenneur
Publisher: Emerald Group Publishing
ISBN: 1787147231
Pages: 120
Year: 2017-05-10
How Mediation Works will introduce management and law students as well as businesses to this art of conflict resolution from the behavioral perspective, while also providing a valuable resource to continuing education programs, mediation training, and lawyers to familiarize clients with the mediation process.
The People Solutions Sourcebook

The People Solutions Sourcebook

Author: Neil Thompson
Publisher: Macmillan International Higher Education
ISBN: 1137294426
Pages: 288
Year: 2012-08-24
Working with people requires engaging with the issues that inevitably affect their lives and work – whether conflict or stress, relationship difficulties or communication breakdown. This hands-on sourcebook is an essential introduction to tackling the problems that arise between people. Offering a wealth of practical advice, methods and strategies, it will support you in building your own toolkit of methods, enabling you to turn problems into successes with both fairness and sensitivity. The book is divided into three easy-to-navigate parts: Part I provides a theoretical backdrop for the book. It explores the factors that contribute to a range of problems and discusses the knowledge, skills and values involved in effective problem solving. Part II is a collection of over eighty tools. Organized alphabetically, each technique is thoroughly explained so that you know when and how it can be used and what results it can deliver. Part III is a guide to further learning, packed with suggestions for reading and designed as a springboard for more advanced learning and skill development. This versatile resource builds on the success of its predecessor (People Problems) to demonstrate the important role that methods can play in working with people and their problems, whatever the setting. Grounded in realism and informed by the author's extensive experience, it will be indispensible for teaching, study and practice across the fields of social care, nursing, human resource and business management and any other professional role which is defined by its contact with people.
Leadership and Personnel Management: Concepts, Methodologies, Tools, and Applications

Leadership and Personnel Management: Concepts, Methodologies, Tools, and Applications

Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1466696257
Pages: 2266
Year: 2016-02-17
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The Changing Faces of Employment Relations

The Changing Faces of Employment Relations

Author:
Publisher:
ISBN: 1349875724
Pages:
Year: 2017-09-16

Dignity

Dignity

Author: Donna Hicks, Desmond Tutu
Publisher: Yale University Press
ISBN: 0300163924
Pages: 221
Year: 2011-09-06
Describes the elements of dignity, how to recognize violations of dignity, and ways to respond to restore broken relationships.
Conflict Resolution at Work For Dummies

Conflict Resolution at Work For Dummies

Author: Vivian Scott
Publisher: John Wiley & Sons
ISBN: 0470595752
Pages: 360
Year: 2009-12-09
A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.) Helps managers and employees sort through problems and make the workplace a more rewarding place No manager should be without Conflict Resolution at Work For Dummies!
The Definitive Guide to Workplace Mediation and Managing Conflict at Work

The Definitive Guide to Workplace Mediation and Managing Conflict at Work

Author: Clive Lewis OBE DL
Publisher: RoperPenberthy Publishing Limited
ISBN: 1903905362
Pages: 176
Year: 2009-01-30
An introduction to mediation in the workplace, giving the business case and methodology for the introduction of mediation as a method to resolve disputes between colleagues.
Managing Conflict

Managing Conflict

Author: David Liddle
Publisher: Kogan Page Publishers
ISBN: 0749480890
Pages: 312
Year: 2017-09-03
Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution skills. It also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace.
Mediation

Mediation

Author: Laurence Boulle, Nadja Marie Alexander
Publisher:
ISBN: 0409325783
Pages: 489
Year: 2012
Click here to see the Book Review by The Law Society of Tasmania. This book is designed to deal with the practical operation of the mediation process, with particular reference to the skills and techniques which can be used by mediators to assist the parties' decision-making process. Written for both beginner and experienced mediators and others involved in the practice of dispute resolution, it deals systematically yet eclectically with all aspects of the mediation process, covering a wide range of planning, precautionary and trouble-shooting methods required in practice. It emphasises three particular features of the mediator's role: · Understanding, diagnosing and defining the conflict · The importance of creating the best possible climate for parties to resolve disputes · Being a facilitator of the parties' negotiations Features · All mediator skills and techniques are related to the National Mediator Accreditation Standards · Simple, plain English format focussing heavily on the practical knowledge and skills used in legal practice · Practical illustrations and case studies are provided to illustrate important points · A range of documents and precedents is provided in the appendicesrly learning, but it will serve as an excellent ongoing reference in students' law studies. About the Author Professor Laurence Boulle AM is Director of the Mandela Institute for Global Economic Law and Issy Wolfson Professor at the University of the Witwatersrand, Johannesburg. He is also Professor of Law at Bond University, Queensland, a former chair of NADRAC and a part-time member of the National Native Title Tribunal. Professor Nadja Alexander is Director of the Institute for Conflict Engagement and Resolution and Professor of Conflict Resolution at Hong Kong Shue Yan University. She is also Adjunct Professor at Bond University (Qld) and Murdoch University (WA), and Honorary Research Fellow at the University of the Witwatersrand, South Africa. Professor Alexander is a member of NADRAC and the International Mediation Institute. She is an accredited mediator in Australia and Hong Kong.
Book Review Index 2009

Book Review Index 2009

Author: Dana Ferguson
Publisher: Gale Cengage
ISBN: 1414419120
Pages: 1262
Year: 2009-08

The Mediation Handbook

The Mediation Handbook

Author: O. Russel Murray
Publisher: Bradford Publishing Company
ISBN: 1932779876
Pages:
Year: 2011-10-20

Books in Print 2009-2010

Books in Print 2009-2010

Author:
Publisher:
ISBN: 0835250199
Pages:
Year: 2009

Peacemaking Circles

Peacemaking Circles

Author: Kay Pranis, Barry Stuart, Mark Wedge
Publisher: Living Justice Press
ISBN: 1937141012
Pages: 277
Year: 2003
"Peacemaking Circles - From Crime to Community is written by experienced circle practitioners. It reveals the values and principles of circles and how circles can be used to respond to crime, from attending to immediate hurts and needs to changing deeper causes, judges, defense attorneys, prosecuters, probation officers and police as well as victim advocates, offenders and community members can learn what makes the circle space uniquely conducive to working through the complex harms of crime in a good way."