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Total Quality Management: A pictorial guide for managers

Total Quality Management: A pictorial guide for managers

Author: John S Oakland, Peter Morris
Publisher: Routledge
ISBN: 1136017224
Pages: 96
Year: 2013-04-03
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.
TQM

TQM

Author: John S. Oakland, Peter Morris
Publisher: Elsevier
ISBN: 0750623241
Pages: 90
Year: 1997
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life. Part of the popular and original series of pictorial guides Enables students and managers to grasp the basic concepts of TQM TQM presented in its simplest, clearest and most memorable form
Pocket Guide to TQM

Pocket Guide to TQM

Author: John S Oakland, Peter Morris
Publisher: Routledge
ISBN: 1135389136
Pages: 108
Year: 2013-11-05
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.
Total Quality Management Handbook

Total Quality Management Handbook

Author: John L. Hradesky
Publisher: McGraw-Hill Professional Publishing
ISBN: 0070305110
Pages: 712
Year: 1995
A total approach to TQM that guarantees success. TQM is so multifaceted--and afects so many apsects of an organization--that embracing it piecemeal often leads to disaster. The answer? The complete, integrated approach quality expert John Hradesky lays out in Total Quality Management Handbook. You'll find the entire TQM process set forth in 10 interrelated tracks (foundation, implementation, cultural, rewards systems, team building, management skills, core techniques, customer focus, advanced techniques, and train the trainer) you can follow to create and sustain results over time. For each track you get: workshop materials for forging the employee knowledge, skills and behavior to support company goals; guidelines for building effective work teams; needs assessment techniques for uncovering deficiencies and tailoring training to match your needs, procducts, and culture; much more.
Total Quality Management and Operational Excellence

Total Quality Management and Operational Excellence

Author: John S. Oakland
Publisher: Routledge
ISBN: 1317808428
Pages: 500
Year: 2014-04-24
The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.
High Output Management

High Output Management

Author: Andrew S. Grove
Publisher: Vintage
ISBN: 110197236X
Pages: 272
Year: 2015-11-18
The essential skill of creating and maintaining new businesses—the art of the entrepreneur—can be summed up in a single word: managing. In High Output Management, Andrew S. Grove, former chairman and CEO (and employee number three) of Intel, shares his perspective on how to build and run a company. Born of Grove’s experiences at one of America’s leading technology companies, this legendary management book is a Silicon Valley staple, equally appropriate for sales managers, accountants, consultants, and teachers, as well as CEOs and startup founders. Grove covers techniques for creating highly productive teams, demonstrating methods of motivation that lead to peak performance—throughout, High Output Management is a practical handbook for navigating real-life business scenarios and a powerful management manifesto with the ability to revolutionize the way we work. From the Trade Paperback edition.
Total Quality in the Construction Supply Chain

Total Quality in the Construction Supply Chain

Author: John S. Oakland, Marton Marosszeky
Publisher: Routledge
ISBN: 0750661852
Pages: 527
Year: 2006
Construction organisations worldwide are struggling with three issues: total quality management, supply chain management and knowledge management. Pressures from clients and recognition of the relatively slow growth in productivity in the sector are causing managers to focus on structural and strategic management issues. This book tackles each of these three themes, demonstrating their significance as strategic concepts for the construction sector and illustrating how development goals in each of these critical areas can be met. The book combines a theoretical basis with practical tools for management. Written by some of the world's leading experts, and illustrated with international case studies, Total Quality in the Construction Supply Chain offers students a clearly structured introduction to the concept of quality in the construction industry, while posing challenging questions for the most experienced professionals. ·Key management techniques applied specifically to the needs of the construction industry. ·International case studies discussed. ·Demonstrates how to achieve real and lasting improvements in quality across the industry.
Principles Of Total Quality Management

Principles Of Total Quality Management

Author: Vipin Mathur
Publisher:
ISBN: 8178847418
Pages: 256
Year: 2010-09-22

Guidelines for Tourism in Parks and Protected Areas of East Asia

Guidelines for Tourism in Parks and Protected Areas of East Asia

Author: Paul F. J. Eagles, Margaret E. Bowman, Teresa Chang-Hung Tao
Publisher: IUCN
ISBN: 2831705797
Pages: 99
Year: 2001

Cases in Total Quality Management

Cases in Total Quality Management

Author: John S. Oakland
Publisher: Digital Press
ISBN:
Pages: 271
Year: 1994-01-01
Written to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a diversity of areas. The cases are of particular value and interest as they are not taken from the usual stable of known TQM companies. A great deal of useful learning can be derived from reading about the TQM experiences of other organizations, which in this book range from a leading business school - the authors' own institution - to a large international chemical company, from a manufacturer of aircraft to a well known insurance company. Supplying a wealth of information for students on business or management studies courses to give practicality in an academic setting, or for use by directors and managers to give a comparison with their own operations, Cases in Total Quality Management will be essential for everyone interested in the application of TQM.
Total Quality Management for Engineers

Total Quality Management for Engineers

Author: M Zairi
Publisher: Elsevier
ISBN: 1845698916
Pages: 192
Year: 1991-10-30
Written for practitioners and students with an engineering background, this book bridges the gap between their understanding of the techniques of quality control and the wider definition of TQM which is now accepted as a key part of business philosophy. Analyzes the relevance of total quality management (TQM) to changes in the engineering profession in the light of its increased involvement in company practices. It presents a broad picture of TQM and its main aspects and explains why it is considered as the major thrust for future competitiveness.
The Visual Factory

The Visual Factory

Author: Michel Greif
Publisher: Routledge
ISBN: 1351408828
Pages: 306
Year: 2017-12-01
If you're aware of the tremendous improvements achieved in productivity and quality as a result of employee involvement, then you'll appreciate the great value of creating a visual factory. This book explains why conventional work areas, where fragmented information flows from ""top to bottom,"" must be replaced by the ""visual workplace,"" where information flows in every direction. It details how visual management can make the factory a place where workers and supervisors freely communicate so that every employee can take improvement action. The author's year-long worldwide research resulted in an abundance of practical recommendations. The communication techniques he suggests will: Foster cohesion within groups of employees. Turn fault-based into fact based communication. Overcome such problems as absenteeism and high defect rates. Stimulate an unending flow of suggestions from employees. A valuable resource for plant, operations, and human relations managers, this text discusses how successful companies develop meeting and communication areas, communicate work standard production controls such as kanban, and make goals and progress visible. Over 200 diagrams and photos illustrate the numerous visual techniques discussed.
Statistical Process Control

Statistical Process Control

Author: John S Oakland
Publisher: Routledge
ISBN: 113636384X
Pages: 464
Year: 2012-05-23
A highly successful title from one of the UK's leading exponents of TQM. The book features user-friendly presentation and reflects the latest thinking in the field. It will serve as a textbook for self or group instruction for both student and practicing engineers, scientists, technologists and managers and will prove invaluable to all. Statistical process control is a tool, which enables both manufacturers and suppliers to achieve control of product quality by means of the application of statistical methods in the controlling process. This book gives the foundations of good quality management and process control, including an explanation of what quality is, and control of conformance and consistency during production. The text offers clear guidance and help to those unfamiliar with either quality control or statistical applications and coves all the necessary theory and techniques in a practical and non-mathematical manner. This book will be essential reading for anyone wishing to understand or implement modern statistical process control techniques.
Quality Assurance in Construction

Quality Assurance in Construction

Author: Brian Thorpe, Peter Sumner
Publisher: Routledge
ISBN: 1351907301
Pages: 168
Year: 2017-03-02
The need for quality assurance in construction is now widely accepted. As a result, pressure is currently being applied to contractors and those offering professional services to demonstrate QA capability prior to commission. This book, written by experts in the field of quality management, shows how construction companies can effectively apply QA within their own organization. It pinpoints the real benefits to be gained from developing well-structured systems and offers practical guidance on implementation techniques. Inevitably, quality management standards play an important role in helping to define the requirements of any QA system. With this in mind the authors provide a detailed analysis of ISO 9000 - 1994 and its implementation. The text is complemented by numerous diagrams and examples and is essential reading for all construction professionals concerned with quality.
CMM Implementation Guide

CMM Implementation Guide

Author: Kim Caputo
Publisher: Addison-Wesley Professional
ISBN: 0201379384
Pages: 319
Year: 1998
The SEI's Capability Maturity Model (CMM) has been widely adopted by companies seeking enhanced quality and heightened productivity in software development. This guide provides detailed instruction on how to put this model into practice and thereby raise an organization to the next level. Templates, sample documents and presentation materials are included on the CD-ROM.